E-Journal

E-Journal : Kepuasan Pasien Terhadap Pelayanan di Tempat Pendaftaran Rawat Jalan Rumah Sakit Universitas Sumatera Utara

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Hospitals as a health service are expected to provide satisfaction for patients. A hospital is a health service institution that
provides comprehensive individual health services that provide inpatient, outpatient and emergency services. The health
services provided are comprehensive services at the level of perfection of health services in creating a sense of selfsatisfaction in each patient. The service in generating satisfaction is seen using five dimensions of service quality, namely
the tangible dimensions of confidence, reliability (trust), responsiveness (ability). , assurance (Certainty), and empathy
(empathy). To identify patient satisfaction with services at the outpatient registration site at the North Sumatra University
Hospital. The type of research used is descriptive research with a quantitative approach and uses a cross-sectional data
design. The samples taken were 98 patients using random sampling techniques. The data collection technique uses a
questionnaire. Data analysis techniques use univariate analysis. based on research conducted from 98 respondents, patient
satisfaction results showed that 5.10% of respondents said they were very satisfied, 87.76% said they were satisfied, 7.14%
said they were quite satisfied. No respondents stated that they were dissatisfied or very dissatisfied. The highest satisfaction
is in the tangibles dimension (85.71%) and the lowest satisfaction is in the empathy dimension (71.43%). In general, patients
who receive services at the Outpatient Registration Center at the University of North Sumatra Hospital are satisfied with the
services provided by registration officers, as evidenced by the results of patient satisfaction in the tangibles dimension of
85.71%, the reliability dimension of 73.47%, the responsiveness dimension was 74.49%, the assurance dimension was
80.61%, and the empathy dimension was 71.43%.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

EJ 362.110.68 KEP e

Penerbit

Medan : Jurnal Ilmiah Simantek., 2021

Deskripsi Fisik

235-241 hlm.,

Bahasa

Indonesia

ISBN/ISSN

2550-0414

Klasifikasi

362.110.68

Tipe Isi

Text

Tipe Media

Komputer

Tipe Pembawa

Sumber Elektronik Daring

Edisi

Vol. 5 No. 3

Subjek

RAWAT JALAN
Kepuasan Pasien

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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